Privacy Policy

RAVEN DISTRICT ·

Data Controller

This store is operated by Guangzhou Lanshan Technology Co., Ltd., Room 803A, No. 1268 Guangzhou Avenue Middle, Tianhe District, Guangzhou, Guangdong, China. If you have any question about how we handle your personal information, contact us at support@ravendistrict.com.

Overview

RAVEN DISTRICT respects your privacy. This policy explains what information we collect when you visit our store or place an order, and how we use it. We collect only what is needed to run the store and deliver your order.

Information We Collect

Contact and order information: your name, email address, shipping address, billing address, phone number (if provided), and order details.

Payment information: when you pay, your payment details are transmitted directly to our secure third-party payment processor over an encrypted connection. We never see, collect, or store your full card number, and payment details are never stored on our servers.

Device and browsing information: your browser type, device, IP address, and pages visited, collected automatically through cookies and standard analytics tools.

How We Use Your Information

To process, ship, and track your orders.
To communicate with you about orders, returns, and support requests.
To improve the store, understand which products people want, and prevent fraud.
To send marketing emails only if you opted in — you can unsubscribe at any time.

Sharing Your Information

We share information only with the services needed to operate the store: Shopify (our store platform), payment processors, shipping carriers, and analytics providers. These partners are bound by their own privacy policies and may only use your data to perform their services. We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember your preferences, and measure traffic. You can disable cookies in your browser settings, though some store features may not work without them.

Data Retention

Order and payment records are kept as long as needed for accounting, tax, legal, and refund or chargeback handling obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to request a copy of it. Email support@ravendistrict.com and we will respond within a reasonable timeframe.