RAVEN DISTRICT ·
Our Shipping Promise
RAVEN DISTRICT ships worldwide. United States: standard shipping is a flat $8 and FREE on orders of $39 or more; express shipping is $15. Rest of the world: standard shipping is free on every order. Every piece is made in small batches, so your order is prepared as part of a drop run rather than pulled off a shelf.
Order Processing Time
Order processing time: we prepare and dispatch your order within 3–5 business days of purchase. Every piece is made in small batches, so your order is prepared as part of a drop run rather than pulled off a shelf, then passes quality checks before it ships.
If you have not received a dispatch email within 5 business days of ordering, email us at support@ravendistrict.com and we will check your order.
Once your order has entered production, we are unable to change the shipping address. Please double-check the address you enter at checkout — we can only ship to the address provided.
Tracking
Every order ships with tracking. As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can follow it to your door.
Delivery Times
Order processing takes 3–5 business days. After dispatch, transit time is 12–18 days to the destinations below, so most orders arrive 15–23 days after purchase. These are estimates, not guarantees — customs clearance, carrier delays, and holiday volume can add days.
| Destination | Transit time (after dispatch) |
|---|---|
| United States | 12–18 days |
| Canada, Europe, United Kingdom | 12–18 days |
| Australia, New Zealand | 12–18 days |
| Rest of the world | 12–18 days |
Duties, Taxes and Other Fees
International shipments may be subject to import taxes, duties, or customs fees when the package reaches the destination country. These charges are set by your local customs authority and are the customer’s responsibility. RAVEN DISTRICT cannot predict or waive them.
Lost, Stolen or Damaged Packages
If your package is lost, stolen, or arrives damaged in transit, email us at support@ravendistrict.com with your order number and, for damage, a photo of the item and packaging. We will reship your order or issue a refund.
If tracking shows your package was delivered but you cannot find it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery scan.
Contact
Questions about your shipment? Email support@ravendistrict.com and we will reply within one business day.